Store Policy

The florist will designate a primary contact person for the duration of the wedding planning process. The customer is encouraged to direct all inquiries and requests to this individual to ensure consistent and accurate information. The florist commits to responding to all customer inquiries within 48 hours. In case of urgent matters, the customer should indicate the urgency, and the florist will prioritize the response accordingly. The preferred communication methods are email and phone. Written confirmations of all significant decisions and changes will be sent via email to ensure clarity and avoid misunderstandings.